Bhubaneswar: Odisha government on Tuesday released an advisory for having obligatory Help Desk in all Covid-19 treatment facilities both in government and personal centres.
In a release, the State Health and Family Welfare department stated that in spite of the instructions for all the COVID treatment facilities (both in federal government and private) to have a Help Desk to supply details to the attendants or family members of patients, problems are being received from them that they are not getting any feedback on the status of the clients.
Therefore, after cautious assessment of the matter, the federal government has actually developed some guidelines to be followed for establishing devoted Help Desk in each Covid-19 facility with instant result, it included.
Guidelines for establishing Devoted Aid Desk:
1. Each Covid-19 center (Both Government and Private) shall mandatorily develop a devoted Aid Desk to function 24 x 7.
2. The aid desk must have a dedicated telephone preferably a toll complimentary number.
3. The toll-free helpline number of the aid desk must be intimated to the State Level Authorized Officer i.e. Addl. DMET, Odisha (Prof Dr Umakant Satpathy) Mob-9437410842
4. The toll-free varieties of all Covid-19 facilities shall be commonly alerted to the general public.
5. The assistance desk shall be manned with sufficient HR so regarding attend all calls round the clock in shift manner.
6. The aid desk apart from telephonic communication will likewise utilize social networks like WhatsApp etc. to interact the voice and photos of the patient to the attendants of the client.
7. A dedicated conference room might be established at outside of the Covid-19 Center with the provision of TV and Cams which can be connected with CCTVs instaled inside the facilities so that the attendant can see his client and talk with him/her.
8. Steps shall be taken to collect and tape-record the contact numbers of the client at the time of admission and even if not asked by the attendant of the client, basic details of the condition of the client will be communicated as an SMS or WhatsApp message to the attendant of the patient every day a minimum of once.
9. The Authorized Medical Officer and the Authorized Person will guarantee the facility of Help Desk within a minimal time of one week and intimate the helpline number to the State Level Authorized Officer.
10 The AM0 along with AP shall likewise make sure the appropriate performance of the aid desk. In case of any complaint relating to the non-response of the help desk to the query I assist needed over the telephone, the AMO AP will take necessary actions to react to the call instantly.
11 For any infraction of the above provisions and non-functioning of the assistance desk essential action as considered fit will be initiated versus the erring healthcare facility. Even more, as the compliance of the aid desk is straight associated to the total fulfillment of the patient in addition to the attendants, noncompliance of the exact same shall be seriously seen and will be thought about as neglect in task for the concerned patient and the claim of the medical facility for the very same client will be withheld. Such matter shall be decided by the Technical Committee after receiving a composed problem from the appellant and approval of
federal government.
On the other hand, the State government included that to alleviate the COVID-19 pandemic, it has actually already directed private healthcare facilities to reserve 50%of the total general bed and 80%of ICU in 5 Municipal Corporation area and 10%of the overall bed in case of other districts.
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