Confusion guidelines as COVID-19 screening at pharmacies in Ottawa begins

The new system works for some, but others are captured in grey locations and a pharmacy employee describes the procedure up until now as “turmoil.”

Author of the article:

Bruce Deachman

Publishing date:

Sep 26, 2020 – – 3 minute read

Stephen Mondoux outside the Shoppers Drug Mart on Walkley Road near Bank Street. After waiting unsuccessfully for about an hour on the phone to set up an appointment, Mondoux went to the pharmacy and waited 90 minutes for a consultation, after which he was told he doesn't qualify for a COVID-19 test there. He says he doesn't know whether he should try a different pharmacy, or perhaps brave the lineups at one of the assessment centres. (Photo credit: Bruce Deachman, Postmedia)
Stephen Mondoux stands outside the Shoppers Drug Mart on Walkley Roadway near Bank Street on Saturday. Picture by Bruce Deachman/ Postmedia

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Stephen Mondoux was just attempting to do the responsible thing.

A deliveryman often in contact with the general public, Mondoux was feeling under the weather a couple of days ago, so he decided to get evaluated for COVID-19 as 13 Ottawa drug stores were contributed to the websites where testing was conducted. After hours of waiting on hold and in line on Saturday, he was no place closer to knowing whether or not he had the infection.

The pharmacies are only checking those who are asymptomatic, and a consultation is needed. Mondoux says he no longer has signs, but decided to get evaluated out of concern for the health of his roomies.

” I was attempting to do my due diligence towards them,” he stated, “because they were concerned. I’m trying to be as mindful as I can.”

He attempted to make a visit over the phone at the Shoppers Drug Mart on Walkley Road, at Bank Street, however, after waiting on hold for in between 45 and 90 minutes, he hung up and chose to simply appear Saturday early morning.

There, after a 90- minute in-store wait, Mondoux saw a pharmacist and responded to the screening concerns that all callers should answer prior to getting appointments. That was when he found he didn’t satisfy the requirements to receive pharmacy screening.

Existing regulations on the province’s site require those looking for tests at Ontario pharmacies to be asymptomatic and in one of the following classifications: an employee or resident of a long-term care center, homeless shelter or “other congregate setting;” a contact of somebody who has checked favorable; someone who will be going to a long-lasting care or retirement home; a worker or resident at a particular break out website, such as a long-term care center or school; or “eligible for screening as part of a targeted testing initiative as determined by the Ministry of Health or Ministry of Long-lasting Care, comparable to the earlier project to target long-term care houses.”

Evaluating by the experience of Joel Hazzan, who likewise went to the Walkley Road Shoppers for a test on Saturday, the brand-new system works for some.

Hazzan’s daddy is a citizen at the Carleton Lodge long-lasting care center.

” You have to get a test to visit a member of the family in long-lasting care, but to have to wait 8 or 10 hours at Maker?”

Joel Hazzan outside the Shoppers Drug Mart on Walkley Road near Bank Street. Hazzan qualified for a COVID-19 test there because he is asymptomatic and has a parent in a long-term care facility. Hazzan says that arranging the appointment took a lot longer than the actual appointment. (Photo credit: Bruce Deachman, Postmedia)
Joel Hazzan was successful in acquiring a COVID-19 test at the Shoppers Drug Mart on Walkley Roadway on Saturday. He had to spend a lot of time on the phone to reserve the appointment, however the test process itself went relatively rapidly. Photo by Bruce Deachman/ Postmedia

Hazzan said he needed to call the drug store about 10 times merely to get through, then waited on hold an extra hour prior to speaking to someone. “But then it was practically five minutes of concerns and my test today was about 10 minutes, in and out.”

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It’s not so easy for Mondoux. He’s considering trying a various drug store, however there’s no factor to think he’ll get a different result. On the other hand, no longer symptomatic, he does not fit the requirements to be tested at one of the location’s assessment websites, either.

” It’s chaos,” said one Ottawa pharmacy worker who included that provincial guidelines regarding who might and couldn’t be evaluated at a drug store appeared to change over night, while many people who likely need to be tested would not be.

” It’s confusing messaging that we’ve been getting,” said the employee, who asked not to be recognized for worry of reprisal. “We had actually been told that we wouldn’t be screening people from break out sites, or people who were in contact with a favorable case.

” And it leaves out people who operate in retail settings who are regularly in contact with the general public, like at supermarket, bars and dining establishments. There’s no clear guidance on what they’re expected to do. There are individuals who are going to be falling through the fractures, who most likely ought to be tested for the improvement of our population and for tracking the total spread of the infection in the community.

” Those individuals aren’t going to be part of the net that the Ontario federal government has actually chosen to tighten.”

In addition, the possibility increases that, as people find themselves in these grey locations where they don’t fit screening requirements, numerous will lie to authorities to bypass the screening procedure. “A few of the signs are really broad, like headaches or a sore throat, which are things we can’t screen for. We can see somebody cough, we can see someone sneeze, we can pick up on a fever, however we can’t see a headache.”

On the other hand, Mondoux remains on the outdoors looking in. “I do not understand where to go or what to do,” he said. “But I need to do my best efforts to make certain I’m healthy. I’m attempting to be safe for everybody’s sake.”

bdeachman@postmedia.com

Find Out More

https://covid19globalcases.com/confusion-guidelines-as-covid-19-screening-at-pharmacies-in-ottawa-begins/

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